Terms & Conditions — www299 Online Gaming Platform

Introduction

www299 is an online gaming and sports betting platform operated exclusively for players based in Bangladesh. The platform provides access to live casino games, slots, crash games, virtual sports, and real-money cricket betting markets, all accessible via the website at www299.app.

These Terms & Conditions ("Terms") govern all use of the www299 platform, including all games, betting products, promotional offers, financial transactions, and customer support interactions. These Terms apply to all registered users ("Players") and to all visitors who access any part of the platform, whether or not they hold a registered account.

By accessing www299.app or any sub-page thereof, you acknowledge that you have had a reasonable opportunity to review these Terms and that you are bound by them in full. www299 reserves the right to update these Terms at any time. Continued use of the platform after any amendment constitutes acceptance of the revised Terms. Players are encouraged to check this page regularly for updates.

These Terms should be read alongside the www299 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between the Player and www299. In the event of any conflict between these Terms and a specific promotional offer document, the promotional offer document governs that promotion only; these Terms govern all other matters.

Eligibility

To be eligible to register and maintain an active account with www299, you must satisfy all of the following conditions at the time of registration and throughout the duration of your account:

• You are at least 18 years of age as of the date of registration.
• You are a resident of or located within Bangladesh at the time of accessing the platform.
• You are acting on your own behalf and not on behalf of any third party.
• You are not an employee, contractor, consultant, director, or officer of www299 or any of its affiliated companies, game providers, or payment partners.
• You are not a close family member (spouse, sibling, child, or parent) of a www299 employee or contractor who has access to non-public platform information.
• You do not already hold another registered account with www299, whether active, suspended, or previously closed.
• Your use of the www299 platform does not violate any applicable law or regulation applicable to you personally.
• You have not previously been self-excluded from www299 or had your account closed for terms violations, unless expressly reinstated by www299 customer support.

www299 reserves the right to decline registration or suspend an existing account where it reasonably believes any of the above eligibility conditions are not met. Decisions on eligibility made by www299 are final, though Players may contact support to request a review of their specific circumstances.

Account Registration

Each player is permitted to hold exactly one registered account with www299. The creation of multiple accounts by a single individual — regardless of the name, email address, phone number, device, or payment method used — constitutes a material breach of these Terms and will result in the immediate suspension of all associated accounts and the forfeiture of any balances held within them.

During the registration process, you are required to provide accurate, complete, and up-to-date personal information, including but not limited to your full legal name, date of birth, residential address, mobile phone number, and email address. You must update your account information promptly if any of these details change after registration.

www299 applies a Know Your Customer (KYC) verification process. You may be required to submit copies of government-issued identification, proof of address, and proof of the payment method used for deposits. KYC verification may be requested at registration, prior to the first withdrawal, at any time a large deposit or withdrawal is made, or at any other time that www299 deems it necessary to verify account ownership and identity. Failure to complete KYC verification within the time specified by www299 may result in temporary restriction of account features including withdrawals.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication codes. www299 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify www299 support immediately if you suspect your account has been accessed without your authorisation.

www299 strongly recommends enabling two-factor authentication (2FA) on your account. 2FA provides an additional layer of protection by requiring a one-time SMS code at login. This feature is available to all account holders and can be activated via the account security settings.

Deposits, Withdrawals & Payments

All financial transactions on the www299 platform are conducted in Bangladeshi Taka (BDT). www299 supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, and Upay. Additional payment methods may be introduced or discontinued from time to time; current available methods are listed in the cashier section of the platform.

The minimum deposit amount is ৳500. Minimum and maximum withdrawal amounts vary by payment method and are displayed in the cashier section at the time of the transaction request. www299 does not charge a platform fee on standard deposits or withdrawals, though your mobile wallet provider may apply their own transaction charges, for which www299 bears no responsibility.

Deposits are credited to your www299 account balance after confirmation is received from the relevant payment provider. Under normal circumstances, bKash, Nagad, and Rocket deposits are credited within minutes. If a deposit is not reflected in your account within 30 minutes of the transaction, you should contact www299 support with your transaction reference number.

Withdrawal requests are typically processed within the timeframes stated in the cashier section. www299 reserves the right to delay withdrawal processing for the purpose of KYC verification, fraud prevention checks, or where a withdrawal is flagged by the platform's risk management systems. Players may be required to provide additional documentation before a withdrawal is approved. www299 will not process withdrawals to a payment method that was not previously used for a deposit on the same account, unless specifically approved by the support team following a written request.

www299 reserves the right to reverse any deposit or withhold any withdrawal where it has reasonable grounds to believe that the transaction is associated with fraudulent activity, money laundering, or any other form of financial crime. In such cases, the relevant funds may be held pending investigation, and www299 may be required to report the matter to relevant authorities.

• All deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted.
• Withdrawals will only be processed to a method previously verified against your account identity.
• www299 is not responsible for delays caused by payment providers, mobile network outages, or banking system downtime.
• Currency conversion is not available on www299; all transactions must be in BDT.

Bonuses & Promotional Offers

www299 may from time to time offer bonuses, free bets, reload offers, cashback promotions, tournament prizes, and other promotional incentives to registered players. The availability and terms of each promotion are determined solely by www299 and may be changed or withdrawn without prior notice, subject to any commitments already made to players who have opted into a running promotion.

All bonus offers are subject to wagering requirements, which specify the number of times a bonus amount (and in some cases the deposit associated with the bonus) must be wagered before a withdrawal of bonus-derived funds is permitted. The specific wagering requirement applicable to each bonus is stated in the terms of that promotion. Players are responsible for reading and understanding the full terms of any bonus before opting in.

www299 maintains a strict anti-bonus-abuse policy. Any player found to be engaging in any of the following behaviours will have their bonus entitlements forfeited, their associated winnings voided, and their account suspended or permanently closed:

• Creating multiple accounts to claim the same bonus more than once.
• Using a bonus in a manner inconsistent with normal recreational play, including placing low-risk offsetting bets to meet wagering requirements with minimal genuine risk.
• Providing false identity or payment information for the purpose of qualifying for a bonus.
• Coordinating with other players to systematically exploit promotional structures.
• Using software, bots, or automated tools to participate in promotions.

Bonuses credited to your account have an expiry period stated in the individual promotion terms. Unmet wagering requirements on expired bonuses will result in the bonus and any associated winnings being removed from the account balance. www299 will not reinstate expired bonuses under any circumstances.

www299 reserves the right to exclude any player from any promotion at its sole discretion. Promotional offers apply to personal, recreational use only and may not be combined unless explicitly stated. In the event of any inconsistency between the general bonus terms in this section and the specific terms of a particular promotion, the specific promotion terms prevail for that promotion.

Game Rules & Betting Conduct

Each game and betting product available on www299 is governed by its own set of game-specific rules, which are accessible within the relevant game interface. These game-specific rules are incorporated into and form part of these Terms. By participating in any game or placing any bet on www299, you confirm that you have read and agree to the applicable game rules.

www299 offers betting markets on cricket, including the Bangladesh Premier League (BPL), T20 World Cup, ICC tournaments, the Indian Premier League (IPL), and bilateral series involving the Bangladesh Tigers. It also offers virtual sports betting, crash games including Crash Goal, and a live casino. All betting markets are subject to the following general principles:

• Once a bet is confirmed and accepted, it cannot be cancelled or modified by the player.
• www299 reserves the right to void any bet that was accepted in error, as a result of a technical malfunction, at incorrect odds, or in circumstances where the outcome was already known at the time the bet was placed.
• www299 reserves the right to impose bet limits on any player or market at any time, including without notice.
• Bets placed in excess of any applicable maximum stake will be reduced to the maximum stake, with any excess refunded to the player's account balance.
• Live in-play betting markets may be suspended or closed during an event at www299's discretion, particularly in response to significant event developments or data feed disruptions.
• In the event of a dispute regarding the settlement of a bet, the decision of www299's trading team is final, subject to the formal complaints process set out in these Terms.

All live casino games on www299, including those provided by Evolution Gaming, Pragmatic Play Live, and Ezugi, are governed by the rules displayed within each game interface. www299 acts as a distributor of these games and is not responsible for the outcome of individual game rounds, which are determined by certified random number generation or real-world physical events (in the case of live dealer games).

Players must not use any software, script, robot, or automated tool to interact with any game or betting market on www299. Players must not exploit any bug, error, or technical malfunction to gain an unfair advantage. Any winnings derived from such exploitation may be voided, and the account may be permanently closed.

Responsible Gaming

www299 provides every registered player with access to the following responsible gaming tools, all of which can be activated or adjusted via the account dashboard at any time:

• Deposit Limits: Set a maximum deposit amount per day, week, or month. Once set, a deposit limit takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before the increase takes effect.
• Session Time Controls: Set a maximum duration for each gaming session. When the time limit is reached, you will be logged out automatically and prompted to take a break.
• Cooling-Off Periods: Request a temporary suspension of your account for a period of your choosing (minimum 24 hours, maximum 180 days). During a cooling-off period, you cannot log in or access any gaming products.
• Self-Exclusion: Request a permanent or long-term exclusion from the www299 platform. Self-exclusion requests are processed promptly by the support team and, once confirmed, cannot be reversed for a minimum period of six months.
• Reality Checks: Enable on-screen reminders at set intervals showing how long you have been playing and the net result of your session.

www299 enforces a strict minimum age of 18 years for all account holders. Age verification is performed during the registration process and may be repeated at any time during the account lifecycle. www299 may suspend access to real-money gameplay pending the outcome of an age verification check. If a player is found to be under 18, their account will be permanently closed, all funds will be returned to the depositing payment method (minus any withdrawals already processed), and the matter may be referred to relevant authorities.

If you are concerned that your gambling is becoming problematic, or if a family member has raised concerns, we encourage you to speak with our support team or visit our Responsible Gaming page for guidance on external support organisations. All responsible gaming conversations are handled with full confidentiality and without judgement.

Prohibited Conduct

The following conduct is strictly prohibited on the www299 platform. Engaging in any of the behaviours listed below may result in the immediate suspension or permanent closure of your account, forfeiture of your account balance, and, where applicable, referral to relevant legal authorities:

• Registering more than one account on the www299 platform.
• Providing false, misleading, or fraudulent information at any stage of registration or verification.
• Using another person's identity, payment method, or account credentials without their explicit consent.
• Attempting to access or manipulate www299's systems, databases, or software infrastructure without authorisation.
• Using automated bots, scripts, macros, or artificial intelligence tools to interact with any game, betting market, or platform feature.
• Exploiting software bugs or platform errors to gain an unfair financial advantage.
• Engaging in any form of collusion with other players to manipulate game outcomes.
• Conducting any activity on www299 that constitutes or facilitates money laundering, fraud, or any other financial crime.
• Placing bets using funds that were not legitimately deposited by you from a payment method in your own name.
• Abusing the bonus system as described in Section 5 of these Terms.
• Harassing, threatening, or abusing www299 staff or other players via any communication channel.
• Reproducing, scraping, republishing, or distributing any content from the www299 platform without prior written authorisation.

www299 employs automated monitoring systems and manual review processes to detect prohibited conduct. Where prohibited conduct is detected or reasonably suspected, www299 reserves the right to take immediate protective action, including account suspension and withdrawal hold, pending investigation. Players under investigation will be notified by email and given a reasonable opportunity to provide information in their defence before a final determination is made, except where immediate action is required to prevent ongoing harm.

Intellectual Property

All content, software, design elements, trademarks, service marks, trade names, logos, game assets, text, graphics, video, audio, and other materials made available on the www299 platform are the intellectual property of www299 or of its licensed game providers and content partners, including but not limited to Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe.

Your use of the www299 platform does not confer upon you any ownership rights or licence in respect of any intellectual property belonging to www299 or its partners. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your own personal, non-commercial entertainment purposes, subject to your compliance with these Terms.

The following activities are expressly prohibited without prior written consent from www299:

• Copying, reproducing, or distributing any game content, page layout, or written material from www299.app.
• Using www299's trademarks, logos, or brand name in any manner that could imply endorsement, affiliation, or sponsorship.
• Screen-scraping, data-mining, or using any automated tool to extract content or data from the www299 platform.
• Creating derivative works based on any www299 content.
• Reverse-engineering any software or game engine used on the www299 platform.

Privacy & Data

www299 collects, processes, and stores personal data in accordance with its Privacy Policy, which is published at www299.app/privacy-policy and forms an integral part of these Terms. By registering an account with www299, you consent to the collection and processing of your personal data as described in the Privacy Policy.

The personal data www299 collects is used for the following primary purposes: account creation and management, identity verification (KYC), payment processing, fraud prevention, responsible gaming compliance, customer support, and, where you have opted in, promotional communications.

www299 does not sell your personal data to third parties. Data is shared only with payment providers (bKash, Nagad, Rocket, Upay), game providers, and regulatory or law enforcement authorities where required by applicable law. All data transfers are conducted in accordance with applicable data protection standards. Full details of data sharing, retention periods, and your rights in respect of your personal data are set out in the Privacy Policy.

www299 uses SSL encryption (256-bit) on all data transmissions between the player's device and the platform servers. Platform databases are secured behind enterprise-grade firewalls and access controls. Players are responsible for securing their own devices and credentials; www299 cannot be held responsible for data breaches arising from the player's failure to maintain reasonable personal device security.

Limitation of Liability

To the fullest extent permitted by applicable law, www299 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the www299 platform, including but not limited to:

• Loss of funds resulting from unauthorised account access due to the player's failure to secure credentials.
• Losses incurred as a result of platform downtime, scheduled maintenance, or technical interruptions beyond www299's reasonable control.
• Losses arising from incorrect information provided by the player during registration or KYC.
• Financial losses resulting from normal gameplay outcomes — www299 is an entertainment platform and gambling inherently involves the risk of loss.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Loss of data resulting from the player's own device failure or software issues.

www299 makes no warranty that the platform will be available without interruption, free from errors, or free from viruses or other harmful components. While www299 takes all reasonable steps to ensure continuous, secure, and fair platform operation, the platform is provided on an "as is" and "as available" basis. www299 does not guarantee any particular outcome, payout rate, or gaming experience beyond those certified by independent third-party auditors for individual games.

Nothing in these Terms shall limit or exclude www299's liability for fraud, death or personal injury caused by its negligence, or any other liability that cannot be limited or excluded under applicable law.

Termination

Either you or www299 may terminate your account at any time. You may request account closure by contacting www299 support. Upon closure, any remaining balance (net of any pending bonus wagering obligations and after applicable verification) will be returned to your registered payment method. If your account is in active self-exclusion, the self-exclusion period must first elapse before your withdrawal can be processed.

www299 reserves the right to suspend or permanently close any account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms or any applicable game-specific rules.
• Failure to complete required KYC verification within a specified period.
• Reasonable suspicion of fraud, money laundering, or any other financial crime.
• Abuse of any promotional offer or bonus structure.
• Detection of multiple accounts held by the same individual.
• Discovery that the account holder does not meet the eligibility requirements set out in Section 2.
• Any conduct that www299 determines, in its reasonable discretion, to be harmful to the platform, other players, or the integrity of any game or market.

Where an account is closed by www299 due to a terms violation, any account balance associated with the violation may be forfeited. www299 will communicate the reason for closure to the player via their registered email address where it is safe and appropriate to do so. Players may submit a formal complaint following account closure through the process described below in the Contact section.

Amendments to These Terms

www299 reserves the right to amend, update, or replace any part of these Terms at any time. Changes to these Terms will be communicated to registered players via email notification to the address registered on their account, or via a prominent notice displayed on the www299 platform, or both, depending on the significance of the change.

For material changes that affect player rights or financial terms — such as changes to withdrawal policies, bonus terms, or eligibility requirements — www299 will provide a minimum of seven (7) calendar days' advance notice before the changes take effect. For minor clarifications, corrections of typographical errors, or non-material structural changes, www299 may update the Terms without advance notice.

Your continued use of the www299 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and request account closure before the effective date of the change. www299 will always publish the date of the most recent revision at the top of this document.

Governing Law

These Terms and any dispute arising out of or in connection with them or your use of the www299 platform shall be governed by and construed in accordance with applicable laws. www299 operates as an online gaming platform targeting the Bangladeshi market. Players are responsible for determining whether their use of the platform complies with their own local laws and regulations. www299 does not make representations regarding the legality of online gambling in any specific jurisdiction.

In the event of a dispute between you and www299, you are encouraged to first contact our support team to seek informal resolution. If the matter cannot be resolved informally, a formal written complaint may be submitted by email to [email protected]. www299 will acknowledge receipt of a formal complaint within 48 hours and aim to provide a substantive response within 10 business days.

www299's decision on any complaint is final and binding, subject to any rights you may have under applicable consumer protection or gaming-related legislation in your jurisdiction. www299 does not accept the jurisdiction of any third-party arbitration or dispute resolution service unless required to do so by applicable mandatory law.

Contact & Support

If you have any questions about these Terms & Conditions, wish to submit a formal complaint, or need assistance with any aspect of your www299 account, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly from your account dashboard. Average response time: 2–5 minutes.
• Email: [email protected] — Responses within 4 hours on business days.
• WhatsApp: Available after login, Bangladesh Standard Time (BST) 8 AM – 2 AM.

When contacting support regarding a specific transaction or account matter, please have your account username, the relevant transaction reference number, and any supporting documentation ready. This will allow our team to resolve your query as efficiently as possible.

For responsible gaming assistance, self-exclusion requests, or deposit limit adjustments, our dedicated responsible gaming team is available via live chat and email at all times. All responsible gaming communications are treated with the highest level of confidentiality.